Terms and Conditions

Last Updated: [16/07/2025]

Welcome to Hostelmate! These Terms and Conditions (“Terms”) govern your access to and use of our website, mobile application, and services (“Platform”). By using our Platform, you agree to these Terms. If you do not agree, please do not use our services.

  1. Eligibility
    You must be at least 18 years old to use Hostelmate. By using the Platform, you represent and warrant that you are eligible to form a binding contract.
  2. User Accounts
    You may need to register for an account to access certain features.

    You are responsible for maintaining the confidentiality of your login credentials.

    You agree to provide accurate and updated information.
  3. Services Offered
    Hostelmate provides a platform to:
    • Discover and book hostels
    • Connect with roommates or hostel management
    • Manage hostel accommodations and related services
    Note: We act as a facilitator only. We are not responsible for any accommodation quality, roommate conduct, or hostel management decisions.
  4. User Responsibilities
    You agree not to:
    • Use the Platform for unlawful purposes
    • Post false, misleading, or defamatory content
    • Violate the privacy or rights of other users
    • Upload any harmful or malicious content
  5. Payments and Refunds
    Any payments made via the Platform are governed by our Refund Policy (if applicable).

    Hostelmate is not liable for third-party payment gateway failures or delays.

    Charges for bookings or services are displayed clearly and must be paid before confirmation.
  6. Content Ownership
    All content, branding, and trademarks on Hostelmate belong to us or our licensors.

    You may not copy, reproduce, or distribute any content without written permission.
  7. Third-Party Links
    Our Platform may contain links to third-party websites. Hostelmate is not responsible for the content, terms, or privacy policies of those sites.
  8. Termination
    We reserve the right to suspend or terminate your account if you violate these Terms or use the Platform inappropriately.
  9. Disclaimer
    Hostelmate provides services “as is” without warranties of any kind.

    We do not guarantee the accuracy or availability of listings.

    We are not liable for any indirect or consequential losses.
  10. Limitation of Liability
    To the fullest extent permitted by law, Hostelmate shall not be liable for any damages arising out of or related to your use of the Platform.
  11. Changes to Terms
    We may update these Terms from time to time. Any changes will be effective upon posting. Continued use of the Platform constitutes acceptance of the revised Terms.
  12. Governing Law
    These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in India.
  13. Contact Us
    For questions about these Terms, please contact us at:
    📧 support@hostelmate.app
    📞 +91 90208 09080